Patient Experience

Look Lovely London is an advanced medical aesthetic and skin clinic. We are a doctor led clinic on a mission to deliver safe, non-surgical face and body treatments – with exceptional results. We listen to our patients, and aim to solve their problems.

Personalised Plans

By offering clear and realistic treatment plans, we can get your skin glowing in the timeframe that you want. We listen and advise, but never over-sell or confuse you. We will never push anyone into treatment. Be it anti-wrinkle, dermal fillers, skin tightening, texture improvement or lifting – we’ve got you covered. We are safe, straight-talking, transparent, and always treating in your best interests. We always manage and meet our patients expectations.

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Patient promise

Look Lovely London maintains a high standard of care by delivering on our patient promise:

You will only be seen by a fully qualified practitioner who has been highly trained in advanced skin treatments.

We have an unwavering commitment to ongoing staff training.

We offer impeccable follow up care. You will have contact with our team before, during and after every treatment.

Dr Wilson ensures all staff carry out aseptic techniques where needed, and to date we have had no major complications.

We have strict protocols supported by Save Face for any clinical complications that occur. Any significant events are reported and then discussed.

We offer a personalised service where all our patients have direct contact with the practitioner carrying out the procedure – both before and after their treatment.

Our equipment and products are FDA approved and the leading devices in the industry.

You will never be pushed into treatment. As a team, we are mindful of our patient’s budget and expectations, offering honest advice and gentle tailored treatments.

All staff members obtain regular training from pharmaceutical companies who manufacture the products and devices we use. We offer the most up to date protocols and the safest techniques.

We carry out regular audits when we introduce new treatments to ensure they offer the safest most effective outcome.

We offer a same-day call back service for any advice, questions or concerns you may have. We are constantly working on ways to provide a more efficient service for patients, with regular training and upskilling for all team members, both practitioner and administration support.

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Patient Journey

Initial Enquiry

All enquiries are treated with the utmost care. We value every enquiry, and go above and beyond to facilitate all requests. We respond to all enquiries in a timely manner, and offer appointments for as soon as possible.

Consultation

Patients are required to complete registration forms when in clinic. During this time patients get a good understanding of what we offer and the results they can achieve. Patients have a 3D assessment and skin analysis to allow them to visualise and understand. Our team then offer personalised treatments.

Consent

We take the time to go through all proposed treatment plans in detail. We discuss the treatment process (including possible side effects) and the expected results. We make sure our patients understand their journey.

Treatment

Our patients will be asked to relax, and once settled – treatment will begin. If they are opting for a treatment that may involve discomfort, they will be offered numbing cream and ice to prevent pain, bruising or swelling. Stress balls and calming music optional.

Aftercare

Patients will always be given clear written and verbal aftercare. We always offer follow up reviews. We are always on hand – before, during and after treatment. We are always looking for ways to enhance our patient experience. This not only improves patient satisfaction, but it also contributes to better overall health outcomes and positive word of mouth referrals.